Anonymous
map-marker Cottage Grove, Oregon

Rio verses Brio Dental

I was also told that Dr. Jessica Nitarty was no longer working and that Brio was now the old Rio. Not! Just got back from having two back teeth pulled and no implants put in. Told to wait 4 months or so. Now I will contact the original Rio to see when I can get my implants done.
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Reason of review:
Order processing issue
Anonymous
map-marker Ciudad Juarez, Chihuahua

Bridge made so partial would not fit.

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I went to Rio to have a bridge replaced. I told them when they started that I wanted it made so my old partial would work. Once the new bridge was finished the partial did not fit, they made a new one that I had to pay for. The dentist told me the reason the partial did not fit is that the new bridge was wider and stronger. When I got home I examined the new and old partials and the bridge. The issue was that the channel on the new bridge was in the wrong place, thus the reason the dentist had to make a new impression with the new bridge so a partial to match the improperly made bridge could be done. Of course I was charged for the new partial.
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Pros:
  • Way i was treated face to face
Reason of review:
Improper work
1 comment
Guest

So are you happy with your bridge and the costs??

Anonymous
map-marker Saint Augustine, Florida

Had a great experience at Rio Dental

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I first explored my repair needs with several American dentists in Santa Fe. I needed a tooth removed, with possible bridge or implant, and repair a poorly done bridge by Washington Dental in Juarez. Costs averaged around $9,000 - I could see visions of sugarplums and speedboats above their heads in the meetings. Instead, I went to Rio Dental. On the same day, they pulled the tooth, found an implant wouldn't work, created 2 new bridges and one root canal. All in the same day, and I left at noon. Surprised that I really wasn't in pain at all (at least too much). Came back a month later, everything fit fine. Spent $2,400. That was 5 years ago. Have docs if anyone is interested.
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Pros:
  • Access to specialists
  • Cost and quality
Reason of review:
Good quality
7 comments
Guest

Very Good staff very good service they explain the procedure first before they will start the process.

Guest

I am looking to go here too, as I need 6 upper implants to support a porcelain bridge. Can someone please contact me frenchbulldogs29@***.com as I would be traveling from FL as well. Thank you!

Guest

Hi my husband is thinking of going from Florida he need full set implants . So expensive these dentists are ripoff.

Would love your recommendations. He has to stay overnight in Mexico if he does this procedure.

I am not so keen about him going and not very sure about safety of this city. Thanks RAM.

Guest
reply icon Replying to comment of Guest-1178097

I dont think you have to stay in mexico. Several dental clinics advertise that they pick you up on the US side, at your hotel,and ferry you across.You can stay over night in Mexico,hotels there are cheap enough.

The clinics are located away from the areas where most violence has taken place. Just go straight to dentist and then back to your hotel..,no stopping to shop or drink etc. Dont make yourself stand out. I stay on US side.

I have found the people in ElPaso to be some of the frienliest in the world. Allegiant airlines now fly to El paso and to Florida.A super cheap airline. Read the fine details on how your particular clinic handles their clients,transportattion provided etc. Make sure you have your passport.

Fill any Rx on US side or talk to your family doc before you leave home for meds to take eith you.There probably wouldnt be any trouble taking meds bought in mexico back across the border.,.but they cannot be opened prior to crossing and you have to have copy of RX with you.

Just isnt worth the chance of getting hasseled.You can read about bringing meds to US from Mexico on the internet. Just play by the rules,dont goof around in mexico,and sleep on the US side....you will be fine.

Guest

Yes could you let me know who you used. Was it at Rio clinic?

I'm needing implants and bridges to hook to them.

At latanaisfavorite@***.com. thanks

Jariel Imw

Hi there,

Would you be open to talking to me about your experience with Rio Grande Dental? I am interested in going but am hearing mixed reviews... Thank you!

Guest
reply icon Replying to comment of Jariel Imw

It has been about 7 years since I went. Had 12 teeth capped, top and lower front.

They were incredible. Very little pain.

Caps are still fine....my problem is the distance I am from there, and cost of staying, cost to fly, time off of work. I liked them.

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Anonymous
map-marker San Marcos, Texas

Rio Dental Scam

worst possible experience. The denture work was poor, they knew they had me because in order to fix the mess they made I would have to stay there another week, miss work, plus the added expense of hotel and food etc. Would have been far cheaper with better quality and service state side. only one person spoke English and he was oily, like the worst used car salesman. Don't even think about going there. My dental work was done June 26, and I have yet to get an invoice saying their bill was paid in full so I can get reinbursed from ins., it is now November 16.
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Reason of review:
Poor customer service
Anonymous

Crowns do not fit

Had 4 crowns installed. They do not fit properly, food traps between teeth causing gum problems. Had to have them replaced by another dentist. Rio now goes by Brio, quality of work has gone downhill. Ownership changed in the past few years and corners being cut to save on costs affecting services. Many other patients there on my visits also very up satisfied with their work. Not the same dentists they used to have in the original location. Will not return ever again. There are many other dentist clinics in Juarez.
View full review
Loss:
$2000
Cons:
  • Quality
Reason of review:
Bad quality
3 comments
Guest

That dentist is Jessica's ex-husband Joe trying to be a dentist. She is still in the same building.

He caused me so much pain and lied that she was not longer practicing. My caps fell off as well and had Jessica fix them.

Guest

I can comment on this review that it was done by the competition of Rio Dental. People please!

don't be fooled! This review is not real.

Guest
reply icon Replying to comment of Guest-1076353

Actually several of my family members had the same problem with crowns not fitting properly, food stuck between them, gum problems resulting. Went to another dentist in Juarez who said Rio used generic crowns not custom fit, had to pay a lot for proper replacements plus periodontal treatment.

Rio has changed name to Brio, buyer beware. We will not return to them.

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Anonymous
map-marker Lakeland, Florida

Excellent Experience

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I had a huge bridge covering 5 teeth done there 9 years ago. I still get compliments from dentists here in the states about what a nice job they did. My estimate here in the states was for over $10,000. I paid less than half what I would have in the states. Everyone there was friendly and very helpful. I am taking my daughter there for some work next week. All communication with questions and arrangements were answered within 24 hours, most within a few hours, even on weekends. When I told her orthodontist where she was going for her implant, I expected a negative reaction. Instead, he told us his mother goes to Rio Dental for her dental work.
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Pros:
  • Customer service
  • And the cost
  • Quality
Reason of review:
All of above.
Anonymous
map-marker Anchorage, Alaska

Dental Implant Review

Had an implant done here. The crown Came loose in about a year and a half. Tried to get some info on the brand and or part number to facilitate my repair at home. No response for 1 week then an email saying we cannot find the records. Bad sanitary practices at this place as well. Stay away from Rio dental and Juarez in general. Bad news.
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Reason of review:
Bad quality
Anonymous
map-marker Mocksville, North Carolina

Rio Dental " Horrible Experience "

I had an implant done with rio dental. Started this process in 2011. Which was good. When my graft healed I went back , which they said they moved. Come to find out that the husband and wife divorced. Which I was told the original doctor is no longer practicing. Dr. (Jessica Nitardy). Which the implant was perfect and thought I would receive the same care. It was only 6 months and my tooth came apart. So I fly back and had it fixed, Which they made me pay for another crown. It is now 11-3-14 and my tooth has come apart again. I am so mad because I found out that the dentist is not even a implant doctor! WHAT! Come to find out Jessica is practicing and is now at the same place Rio Grande Dental. So please do not ever go to rio dental. They are not real dentist. They husband is just trying to train some people to do what Jessica Nitardy did. Scarry. Please go to Rio Grande Dental, Not Rio Dental.. Not the same
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1 comment
Guest

this is ***. The person ho wrote this does not even know how to write proper English.

This looks like this Dr. Nitardy paid for someone to put positive comments about her.

Anonymous
map-marker Dallas, Texas

Don't Use These People

I had two implants and three crowns sompleted in April 2008.In June 2013 the entire bridge came loose, leaving all of the front of my mouth exposed. I had paid these people $5,300.00 for their so called expert work. I called them and was told to come back out, again at my own expense, I went back in August of 2013 and had to stay five days during which time they made impressions and had another bridge made, of the two implants they had installed only on could be saved because the other had been installed wrong (according to my dentist here in Dallas)after some modification to another implant I had, had done in Tahiland the put the new crown in and I came home. Three weeks later both end teeth of the crown broke in too and I was told again to come back. This is after another charge of $1,300.00 plus travel of $800.00. Needless say I refused and so I am stuck with repairing it here in Dallas I didn't even redieve a "Sorry". By the way I did find out that Rio Dental is now owned by an American ex-vacuum cleaner engineer, don't use these guys, they are a rip off.
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Loss:
$7000
4 comments
Jariel Imw

Hi there,

Would you be open to talking to me about your experience with Rio Grande Dental? I am interested in going but am hearing mixed reviews... Thank you!

Guest
reply icon Replying to comment of Jariel Imw

Do not go, the quality of the work is bad. Try Nucleo Dental in Juarez.

Not the cheapest but very good reputation & dentists. In business 29 years, many good dentists all specialties in office, they fixed the terrible work Rio did on me.

Guest

I'm confused. Did the Dallas, TX dentist do your repair or did the Juarez dentist do the dental repair?

Thanks

Guest

Of all the patients I have had go to different countries for dental treatment to "save money," only one succeeded- a Korean immigrant who returned to his childhood dentist in Korea.

The rest of my patients not only did not save money, but by the time I did the remakes, they cost themselves thousands of dollars extra. India, Mexico, Cambodia, Russia, Vietnam, Nicaragua, were just a few of the places I have seen dentistry from.

Patients never think what happens if they travel overseas and have cheap non-FDA approved implants done. There is zero chance they will find replacement parts for them in the US.

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Marelyn Ngx
map-marker Juarez, Chihuahua

Getting less than your moneys worth

My wife had received an estimate for dental work in Canada that was beyond our comfort level to pay. So I had heard about some great places in Mexico that saved a lot of money. I found Rio Dental with a menu and all the prices. I decided I would get my partial replaced at the same time. We flew to El Paso March 1 2013 and met the owner who was the driver and he drove us to a dump of an office in Juarez. His excuse was he was in the midst of a divorce with his wife and these were temporary quarters. Still a dump. We were very ill at ease and reluctant at this point but we had now flown all the way from Canada. So we proceeded. My wife got 4 crowns and a partial and I decided I could afford a three crowns plus a new partial. Three days later we were on a plane on the way home with the new partials and crowns received the afternoon before. The partials did not fit either of us and we have had to get new ones back in Canada. The crowns are of the wrong size compared to the teeth we have and they had to be jammed between the existing teeth. The cement used in the crown was too stiff to expell the excess when they put the crowns on and they had to grind down the crowns to fit the existing teeth. But this left the part of the crowns that were supposed to meet just below the edge of the gum raised and now they catch food and we are going to need fillings around the bottom of all our crowns. Today my wife was eating a Big Turk chocolate bar and the crown came off. The procedures were extremely unprofessional. First none of the dentists had diplomas on the wall. Second when they took impressions they kept talking to their associates and the impressions were so bad they had to take second impressions with both of us. But still they kept talking as they waved their arms about while holding the impression dish with the other. The equipment was old and broken. The water line beside the patient for getting water did not work. They used the same plastic cup for all patients to rinse their mouths out. Joe the owner kept telling us how many people were satisfied. But their were two people from New Orleans that had come back to get all their work redone. I do not think they would be any better off the second time. Crossing from Elpaso to Juarez is easy enough going from the US to Mexico and Joe the owner drives you. But coming back he expects the customers to walk across the bridge with all the thousands of Mexicans that travel the bridge each day. This takes most people 1 hour or more. With new reduction in customs personal there is going to be double that time. My wife is legally blind so we insisted that he drive us back across the border even though it took more than an hour for him to wait in traffic. I did not feel that if I was spending 5,500 dollars with this guy I should at least get transportation accross the bridge. After we arrived home we were picking cement off all the crowns that had not been cleaned off at Rio Dental. This was when we discovered that the crowns did not sit all the way down on the took. Terrible dental work and now it will cost me more in the end than if we had stayed in Canada.
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Loss:
$3500
4 comments
Guest

Are these people older than 50? Complaining about having to walk a short bridge?

after all that sitting while flying or driving you think they would be glad to walk a little? Are they prejudice against Mexicans?

I'm a happy customer of 1 extraction and seven crowns and hope to come back for an implant. 4/10/15

Guest

Dental offices have a "menu?"

Guest

This is not the Rio Dental I know and used in 2008 Very happy with work going back soon.

Guest

Heed the problems this couple had with Rio Dental. I was there last winter where I recieved the "***'s rush", with ill fitting, uncomfortable crowns and partials.

Shoddy work that I had to find an American dentist to repair. While there, I encountered people on their 2nd trip for problems that were not addressed on their first visit. I took my chances and got screwed for trying to save some money.

My mistake. Beware.

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Britanie Tlh
map-marker Waukegan, Illinois

Another horror story about Rio Dental

Updated by user Jun 11, 2013

A quick update on the Rio Dental work I've have done a few months ago. The hairline crack has now starting to flake off down to the the metal base and the incisor next has broken loose.

Scheduled a replacement by a local dentist. He did mention the sloppy way the dental cement was applied.

He found cement below the gum line which over time will lead to inflammation, infection, bleeding gums and ultimately tooth loss unless repaired. Total cost since leaving the Rio clinic, $1,756.00.

Original review May 03, 2013
Kept my appointment at 1030am then waited for 5 hours till my turn came. The dentist was very fast maybe too fast in grinding my teeth down for crowns. I do know that the day after I was fitted with my crowns, I suffered discomfort and pressure points in many places (11 crowns). I found that it was almost impossible to chew and found myself masticating with my tongue. Only after going to a local American dentist with 45 minutes and $200.00 of grinding did I have anything resembling a proper ***. What really sent up red flags on this outfit was when the tip of the drill bit the dentist was using flew off and struck the inside of my mouth and broke my front left incisor (hairline crack). I became aware later of the damage by my local dentist upon examination. There was hardly any way the Rio Dental dentist could have missed this but he said nothing, I saw the photos and it was blaringly obvious. I also was refused an itemized list of procedures until the end. At that time, I found they were charging me with a cleaning which was not performed. Also in hindsight, I question the necessity of an extraction of a back molar. What drove me to Mexico and Rio Dental was the high price of dental care in the US. My experience with Rio Dental with their low prices also comes with sloppy, shoddy work with their main objective is toget your money and you out the door and back across the boarder as quick as possible I was going to return for repairsbut after second thought, I decided I should quite while I was ahead.
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Anonymous

Same complaint one person over and over again.

Is it me or all these complaints from Indianapolis Indiana. I am trying to look at all the places in Mexico so I can afford to get some work done.It is very frustrating when I look and have to read the same complaint over and over. You have one grievance however mad you are some us would like to do some research without reading the same complaint over and over everyone knows your problem that is enough freaking overkill. Everyone takes it on the chin every now and then but you are psychotic to the point of what your doing.Be a adult stop wasting my time reading your *** 13 times and spend the same amount of time addressing the company not a web site. Marshall Craig
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5 comments
Guest

No many of us have had a bad experience at Rio Dental since the original dentist divorced him and her husband took over, he is not a dentist and the place has gone down fast.

Lonie Hvl

I only counted 4 from Indianapolis. Two were from Albequerque, which was a little odd.

Don't let it bother you.

You sound like a sheep who WANTS to be sheared.

Go ahead and go; it is only your health at risk.

Just don't come back crying to American dentists begging them to fix the problems that are created.

By the way, I have a very competent dentist friend in Romania who does excellent dentistry as cheap or cheaper than you will find in Mexico. And he actually knows the content of casting alloys he uses.

Guest
reply icon Replying to comment of Lonie Hvl

There are good dentists in Juarez, just not Rio. We go to Nucleo Dental, look at their webpage. In business 29 years, excellent quality and all dentists are licensed & certified specialties in house.

Guest

Amen!

Lonie Hvl

Good luck getting your post-op problems solved for free in the US after you return from Mexico.

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Santanna Vjc
map-marker Murfreesboro, Tennessee

Rio Dental- good dentists

I am writing this as a follow up to a previous statement I made back in 2011. I have had 5 crowns, several fillings and an implant that was done on a tooth broken in an accident. I had work done in 2011 and years prior. It is 2 and 3 plus years later and the work is still amazing. I am sorry this company is getting bad press. Two of the crowns are even my two front teeth and do you know they are totally undetectable as being crowns. They are that perfect. My teeth look like they are completely natural and make me look 30 something rather than 50 something. I have had no more problems (thank goodness) that have required me to get more crowns on my other teeth but if I do, I will go back. My dad and his friends recommended Rio dental and you know I am glad they did. They are really nice and did excellent work! I am sorry others are having problems. No, I do not work with or are in any way associated with Rio dental. I just think somebody should stand up for the dentists. They did very good work for me , my dad and his friends. Anne Hosfield Tennessee
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Anonymous
map-marker Dallas, Texas

Lack of quality

Third visit to Rio Dental over the years. Prior service was excellent. Seems that due to a dispute between owners, new location is being used. Outdated equipment used, at times not working. Crowns were lacking quality control, same with partial denture. Not sure if new company is being subcontracted for dentures/crowns, but they lack quality. X-ray machine used was old, and only two or three exposures taken. Funny part was none was taken of area to be worked on. Miguel, the office assistant, writes all the prescription notes, and even signs them under a doctor that is not at the location. If they return back to quality of prior years, it would be nice. As they are now, I would not recommend. Shame, they did great work before.
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Loss:
$2500
2 comments
Guest

Rio Grande Dental Clinic = BAD, Dr Jessica Nitardy = very bad work, dental lab does horrible work, horrible crowns. BAD BAD BAD.

Guest

I agree. I had prior work done in 2009 (11 crowns), and the quality was great.

In March 2013 I went to have fillings. One tooth had to be pulled, and the dentist, which I use that word sparingly, damaged the upper bridge. Six months later, at a cost of 7 thousand dollars, I had another company repair what Rio Dental damaged.

My wife had almost her entire top completed. The bridge was placed in uneven.

The bridge they removed, which contained gold, magically disappeared.

What was once a good company went down hill after a split among the original owners. Stay away and use another dental company,

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Anonymous
map-marker Indianapolis, Indiana

Bevare-Rio Dental changed name to Rio Grande Dental

Just want to inform readers that they changed name to Rio Grande Dental.Same ownership, same doctors.There is no warranty on the work,and you can't sue them to recover damages because they are in Mexico. Avoid this practice at all cost.It will cost you three times more to repair what they do,than just to go to your regular dentist and get services there. They are writing their own reviews,if you try to post your review on their Facebook page it will be taken off the second you post it. I know i will not be able to get reimbursement from them for the damages,but i certainly hope that this place gets shut down.
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7 comments
Guest

I had a wonderful experience at Rio Grande Dental. I had a full mouth restoration with implants and crowns/bridges top and bottom.

My mouth looks and feels like great, I can finally have a functioning mouth for eating any types of food I want, plus my smile looks great. Dr. Nitardy was very professional, knowledgable, and compassionate. The clinic was always very clean and the driver Osbaldo was always very punctual and courteous.

I would recommend this clinic to anyone who wants a great dental clinic where you can save literally thousands of dollars.

My name is Robet Gates, I'm from Denver, CO. The comments here must be from their competition as this clinic provides great service at amazing prices!!!

Guest

2015 - stay away from Dr. Jessica Nitardy - horrible horrible job, broke teeth, didn't finish the job, crowns very very bad.

Guest

In addition to calling associations,i suggest to have a dentist examine you and document clinical findings.

At this point,it is not even about the money,it is about this place still treating patients

Guest

I just spent some time calling all the associations that this doctor is advertizing on her web site,American Dental Association,American American Academy of Implant Dentistry and basically what the membership means,is that she is paying association dues,but the association can't revoke her license,since they are just association,not accreditation agency.

I was told that she is licensed by the State of Texas,but the search of the Texas licensee board did not show that she is licensed with them.

I also tried to call The Mexican association of dentistry,but the phone number is nonworking number.

I can see from her web page that she is partnering with three other dentist,if i was them,i would not want to be associated with her and her work in any possible way.

I would like to ask each of you that placed complaint here,to call all this agencies listed on her web site and complain, we might be able to change things for others,even if it's to late for us. Jessica Nitardy ex Andel does not deserve to be associated with any professional association. :cry :cry :cry

Guest
reply icon Replying to comment of Guest-641502

I fully agree. I had such a horrific experience at that clinic , i didn't even know such thing was even possible.

I flew back home in tears after their botched dental work that ended costing me so much to fix. Dr. Nitardy is a rude arrogant unprofessionnal women who does not deserve the title of DDS beside her name. The other doctor is her brother and it seems he has been a dentist for 3 years.

The driver is also her brother. Worse experience ever. Bridege came off.. all 16 crowns they have placed have cracked one by one..

rood canal done by their so called expert failed. They did not remove the pulp entirely. How can a root canal "expert" *** a root canal. On top of that when i confronted them to do a root canal retreat they refused and said: we told you that tooth was gone, that it needed to be extracted!

what a lie! it was a healthy tooth. Went to another clinic and withing 40 minutes a root canal retreat was done and the tooth was saved. Rio Grand dental is a pure joke.

i hope they loose their lisence to practice . I encourage everyone who has had a bad experience to come forward and expose these phonies for what they are.

Guest
reply icon Replying to comment of Guest-959298

can you tell the name of the dentist that corrected her work. i am trying to find a dentist there

Guest
reply icon Replying to comment of Guest-962247

Nucleo Dental in Juarez has redone all the work my husband had done at Rio. Very reputable dentists, they were appalled at the work Rio had done to him.

They said the crowns were generic temporaries & that is why they did not fit properly! Rio has cut corners at the expense of the patients health, the Mexican government should shut them down!

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Anonymous
map-marker Spring, Texas

PATIENT EXPERIENCE

Was at rio dental in jaurez mexico for the first time in feb 2013. i had four crowns replaced and am very satisfied with the work and value for my money.i will be going back in august for more work i would like to have done.my experience their was good and the office mgr miguel went out of his way to accomadate my travel schedule.well run operation,nice people and no one asked me to say anything about rio dental. just wanted to share my experience. My wife had silver fillings replaced, looks great and two implants, so far so go.
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5 comments
Guest

If you had such a great experience, why did you only rate them 2 stars?

Lonie Hvl

Why on earth did your wife waste money have silver fillings replaced?

Guest

I live in El Paso. I've grown tired of spending my retirement on comparable dental work in the US.

I went to Rio Dental and couldn't be happier.

I can complain all day about previous dental work done in the US and the feeling of being over charged. I've saved a lot at Rio and will go there for all dental work.

Guest

When a positive review shows up on a site called pissedconsumer, I'm guessing one of the fine folks at Rio Dental is spamming. Just a hunch.

Guest
reply icon Replying to comment of Guest-640074

agreed! ha ha !

They are such dishonest people with no morals .. i wouldn't be surprised if they put their own favorable reviews!

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